Reseller - Customer Onboarding (FT-3001.001)

About this document

Scope

This document provides background information as well as a functional description of the FT-3001.001 Reseller - Customer Onboarding add-on feature. The described feature is supported from the release version 5.0 onwards.

Note

Reseller - Customer Onboarding is an add-on feature and requires a special license. Ensure that you have agreed with Mavoco about the usage of this feature before taking it into use.

This feature is part of the Reseller Account Management functionality with number FN-3001.

Feature Availability

Feature overview

Goals

The aim of the Reseller - Customer Onboarding feature is to allow the creation of Reseller Customers in the CMP.

Functionality of the feature

Reseller Customer Creation

IoT Connectivity Resellers are companies that have permission to sell the CSP’s connectivity either natively or as part of an IoT solution. Resellers can create Customers and sell the products they purchase from the Service Provider to these Customers at their own prices.

The Reseller's and Customer's business relationships are completely separate from the CSP's and Reseller's business relationships.

Customers can be defined in the CMP Enterprise Portal by the Reseller by defining information such as Customer Name, Customer Number, Customer Address, Customer Admin User, and additional information about the Company (e.g. Phone Number, Homepage, Estimated Annual Revenue).

CMP supports the creation of both billable and non-billable (i.e., simple) Customers. Note that Billable Customers can only be created for Reseller Accounts.

Note that Companies can be Customers of multiple Resellers; in this case, the Customer must be created multiple times by each Reseller.

Customer Status

Customers can be transferred between different statuses throughout their lifecycle in the CMP.

Customer Users

Customer Users can be created using either the CAS User Management or the Enterprise Portal's user management capabilities. Only Account or Customer Users have the option to create Customer Users; CSP Users do not.

Customer Users can be assigned to one or many Customers. However, Customer Users can only be assigned to Customers belonging to the Account.

Users assigned to Customer context(s) always get the ENTERPRISE domain, which limits their access to the Enterprise Portal. Only the CMP objects (such as SIM Cards) of the Customer(s) to which they are assigned can be accessed by Customer Users.

SIM Card assignment to Customers

From the Enterprise Portal SIM Grid, SIM Cards of an Account can be assigned to Customers of the Account.

Only Account Users have the option to assign SIM Cards to Customers.