Purchase Order Fulfillment (FT-1006.002)

About this document

Scope

This document provides background information as well as a functional description of the FT-1006.002 Purchase Order Fulfillment standard feature. The described features are supported from the release version 4.0 onwards.

Note

Purchase Order Management is a standard feature and does not require a special license.

This feature is part of the SIM Onboarding & Provisioning functionality with number FN-1020.

Feature Availability

Feature overview

Goals

The aim of the Purchase Order Management feature is to allow Service Providers to process SIM Purchase Orders issued by Enterprise Accounts, and, if necessary, create and submit Purchase Orders on their behalf.

Out of Scope

• Direct assignment of SIMs to an Account from SIM load file

• Assignment of SIM Cards to Accounts outside of the Purchase Order Process

Preconditions & Assumptions

• SIM Cards to be assigned to an Account via the PO process are already loaded in CMP

Functionality of the feature

Purchase Orders

CMP allows Service Providers to process SIM Purchase Orders that have been submitted by Enterprise Accounts. Additionally, the Service Providers are able to create and submit Purchase Orders on the behalf of any Account.

The following graphic displays a simplified view of the Purchase Order process in the CMP.

During the Account Onboarding process Service Providers assign SIM Sales Products to Enterprise Accounts. The SIM Sales Products are used in the PO process. SIM Sales Products created by the Service Provider represent SIM Card and SIM Chip types available to be ordered, which differ in format, hardware/software features, and branding along with their predefined settings and prices.

As the whole Purchase Order process relies both on the Enterprise User and the Service Provider User, the information of the Purchase Order is provided partially by the Purchaser and partially by the Service Provider Agent. The Enterprise User has to define the type and amount of SIM Sales Product to be ordered and the shipping address required to deliver the ordered products. The Purchaser may also request a shipping date during the PO process. The Service Provider Agent provides the unique numerical identifier of the Purchase Order and the details about the shipping.

Purchase Order Process

The progression of a Purchase Order is a process that relies on both the Enterprise User and a Service Provider Agent.

Standard SIM Purchase Order processes in the CMP begin with an Enterprise User initiating the order. Once the Purchase Order is submitted, the Service Provider Agent performs plausibility checks (products, quantity, etc.) and then accepts or rejects the Purchase Order depending on the results.

In case the PO is rejected, the Enterprise User can either submit a new Purchase Order or modify and reopen the rejected Purchase Order after consulting the Service Provider.

If the PO is accepted, the Service Provider Agent will begin with the assignment, validation, and provisioning of the SIM Products. All SIM Card information, such as ICCID, IMSI, and MSISDN are made available to the Enterprise Account in the CMP once the Purchase Order reaches status READY, however, the delivery of the physical SIM Cards or SIM Chips to the shipping address defined in the Purchase Order may take longer.

The Purchase Order is closed once the Enterprise User confirms that all physical and logical components of the PO have been received.

SIM Allocation

CMP allows to specify SIM Cards to be assigned to the Account via the Purchase Order process either using the ICCID or the IMSI assigned to the SIM. The SIM Allocation stage of the Purchase Order process allows the User to define, via the GUI

• a single ICCID/IMSI to be added or removed from the SIM Allocation list,

• an ICCID/IMSI plus a number of SIM Cards to be added or removed from the SIM Allocation list, or

• a range of ICCID/IMSI to be added or removed from the SIM Allocation list.

Additionally, CMP supports adding SIM Cards to the SIM Allocation via a CSV file (i.e. batch file).

Note that the CSV file may only be used to add SIM Cards to be allocated during the PO process; removal from the list can only be done manually.

The ICCID or IMSI must be specified in each PO SIM Upload File.

CMP validates each entry in the Purchase Order SIM Allocation File and creates a report on the status of each entry that can be downloaded after the completion of processing. In the case of a failed entry, the report also provides the reason for the failure.

Override of Account Defaults

A configuration item determines whether CMP allows Account defaults to be overridden during the Purchase Order process.
When a PO is raised, the option to specify the starting SIM Billing Status, Price Plan, Service Profile, Roaming Profile, and APN Group is provided to support Accounts with different SIM applications that require different Network and Product Entitlements for their SIMs. SIM Cards are assigned to the Account based on the SIM Billing Status, Price Plan, APN Group, Service Profile, and Roaming Profile selected by the User.

Note that the default Product and Network Entitlements are used for the SIMs assigned by the PO process unless the User explicitly chooses to override them.